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The best VPNs for Canada should include these features

Do you want to be able to watch TV programs in Canada but are being blocked by websites every time you try? Do you travel a lot, need to access banking services in Canada but do not want to use an insecure connection? Is your privacy important to you, and do you want to have your browsing history be completely private?

If so, and you are looking for the best VPN Canada, here are a few features any of the VPNs you use should have.

Usability — Unless you are an IT wizard with a lot of experience using VPNs, choose one that is uncomplicated and user-friendly.

Logging onto a VPN for Canada should mean you can connect to the Internet and go to the websites you want to visit within minutes of signing on, and not have to go through a complicated procedure to get there.

Price is important — If you want quick access to a VPN for Canada just a couple of times a month for a short amount of time, then using a free VPN will often suffice. Especially if it allows you to surf the sites you are interested in surfing.

If you plan on spending a lot of time online, however, you will want to pay for a VPN and that is where the price becomes important.

Be sure to compare prices across many VPNs for Canada, and compare all of the features they offer before signing up for one.

Do they allow access to the sites you are interested in? — If watching Netflix in a different country is one of the things you need a VPN for Canada for, be sure the one you register with allows that.

If not, you will find yourself paying for a service that only accesses half of the places you want to visit.

Are there bandwidth limitations? — While some of the best VPNs for Canada allow you unlimited usage, others have bandwidth limitations. These VPNs will slow down your surfing to almost a crawl once you have used your megabyte quota for the month. Others will block you completely.

Only sign up for a VPN for Canada that allows unlimited bandwidth, as you never know when you will need it.

Can you download torrents? — If downloading torrents is something you want to be able to do, be sure specific VPNs allow this before registering.

Some block access to torrents, which means you will end up paying for a VPN you cannot use.

Do they log your data and store it? — Some VPNs log your data but then discard it after your session. Others log it and store it.

If you never want your private data to be turned over to a governmental agency, be sure the VPN you choose does not store your online activity.

This will also depend not just on the VPN but on the country it is located in, as some countries require VPNs to store all information.

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How Call Center Quality Assurance Benefits both Customers and Clients

Providing quality customer care has become a top priority for many companies. Among the leading businesses that take an active role in maintaining high levels of customer care are those that provide call center services. Some people might ask the question of why do call centers need QA. The answer is often not just to provide customers with higher levels of call quality, but to also maintain protocols set forth by the clients they work for. A call center employs representatives who become the main source of contact between a company and their customers. For this reason it is extremely important to make sure the representative maintains the protocols set in place by the client they are representing to ensure all customers have a positive call experience.

 

Call Monitoring

There are a number of computer programs designed to help companies such as call centers, maintain higher levels of call center quality assurance. These programs could include the ability to track call flow, maintain information and record. One of the staples of any call center is call monitoring. This allows the individuals who are in management to hear exactly what the call center’s representatives are saying to their customers. Anyone who has ever called into this type of center has heard a recorded message stating their call could be recorded and monitored for quality assurance purposes. Call monitoring generally uses a guideline, which allows the superior listening to the call to pinpoint areas in the call that are good as well as areas that could be improved upon.

 

Customer Retention

People who ask the question of why do call centers need QA, might think it is for the benefit of the agency that provides the call center service. Although this is true, quality assurance actually benefits the agency, the clients and the customers who call in. Every company represented by a call center wants to maintain a good relationship with their customers. Customer retention is achieved through the manner in which a customer is treated over the phone. Call center representatives are provided with guidelines to help them deal with the various types of calls that could come in. These guidelines include showing empathy to people who are upset or frustrated about some aspect of their interaction with the client the agency is representing. A focus is also placed on showing kindness and courtesy to every customer who calls in.

 

Client Policies

Call center quality assurance is designed to benefit the client in ways other than customer retention. The type of calls received at a center could pertain to purchased goods or services that did not meet the expectations of the customer. To prevent going broke by issued refunds, call center representatives are given a comprehensive list of policies set by the client, which they must adhere to. The process of call monitoring for quality assurance not only allows the supervisor to hear the tone a representative had with a customer, it also allows them to hear the protocols the representative used in dealing with the issue at hand.

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Review of Sky Broadband (UK)

Sky broadband is an unlimited plan from a company that launched its service in January 2017. The company may be better known for its movie channels, sports, and news, but now it offers broadband without signing up for a TV package – just call the contact numbers for Sky and get everything ready today. Having an unlimited broadband package means there are no hidden fees or penalties for use.

Broadband Limitations, Coverage and Speeds

The broadband service reaches more than 16 million homes across the UK and its possible to see what areas are available by using the checker on Sky’s website. The Sky Fibre broadband service has unlimited use and the company also offers limited public wi-fi. The wi-fi offered has 20,000 hotspots and the ability to sign-up up to six devices including laptops, tablets, and smartphones. When planning to use wi-fi hotspot locations can be found on the website under Sky’s Hotspot Finder. The broadband provider also has internet security software called Sky Broadband Shield to protect computers from viruses and to control content for children. Parents are able to use this feature to protect children from accessing content or websites.

Packages, Speeds, and Commitment

The broadband company offers several packages to fit the pricing needs and use for customers starting at £19 and the highest priced package at £44. The choices offer different speeds and in one package a usage allowance. This is a £29 package with speed up to 38Mbits per second that has a usage limit of 25GB. The lowest priced package of £19 has a speed of up to 17Mbits per second. The highest package at £44 has speed up to 76Mibs per second. The other middle priced package that has unlimited usage is £39 with speed of up to 38Mbits per second. The commitment for Sky broadband is a 12-month contract for the lower priced package and 18 months for the other three offered packages.

Broadband Performance

The Sky Fibre broadband at 38Mbits is able to stream shows and videos up to 4k smoothly without any buffering. People gaming will find the speed, latency or packet loss in their favor with the offered speeds and no dropped games. Downloads are fast and flawless and because it is unlimited service there is no going over any limits with gaming, streaming and downloading.

There are also a few things you can do to improve the speed vastly:

Current customers of the internet service rate it as having little to no downtime. This is an important factor since it can be the difference of being able to connect to the internet or not. During peak times, which is between 8:00 and 10:00 pm customers report they remained at maximum speeds with the 38Mbits and 76Mbits speeds. The lower speed package 60 percent of the customers kept their maximum speeds. This is a truly unlimited plan with no limit on data or traffic and no artificial usage slow down after a certain amount of use that some other providers use with unlimited service.

While no broadband service is perfect, Sky broadband is a fast, reliable, is a good pricing and offers good customer service.